Your information's privacy is our responsibility

This Privacy Policy ("Policy") sets out the rules governing the collection, use, storage, and disclosure of personal information between the 33bd platform ("we", "our") and all its users ("you", "your"). By browsing our website, registering an account, or using our services, you are considered to have agreed to the terms of this Policy.

33bd operates a trusted online entertainment platform for users in Bangladesh. We collect certain information to ensure the quality of our services and to provide you with the best possible experience. However, protecting your privacy is one of our highest priorities.

We collect various types of information when you create and manage your account on the 33bd platform. This information is used to improve the quality of our services and to ensure your security.

a. Information you provide directly

Information you provide yourself when you create an account or use services at 33bd:

• Full name and date of birth (for age verification purposes)
• Email address and mobile number
• Residential address
• National ID card or passport details for identity verification
• Preferred payment method (bKash, Nagad, Rocket or Upay account number)
• Transaction details — deposit and withdrawal history

b. Automatically collected information

When you use the platform, our system automatically collects certain information:

• IP address and device information
• Browser type and operating system
• Date, time, and duration of site visits (Bangladesh Standard Time)
• Pages visited and links clicked
• Information collected through cookies and similar tracking technologies
• Gameplay and betting activity data

c. Information received from third parties

In certain cases, we may also collect information from trusted third-party verification services for the purposes of fraud prevention and identity verification.

33bd uses your personal information only for specific, clear, and lawful purposes. We never use your information beyond what is necessary.

We use your information for the following purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To properly provide gaming, betting, and other platform services.
• Financial transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Age verification: To ensure that only individuals aged 21 or older are using our services.
• Security and fraud prevention: To protect accounts and prevent fraud and money laundering.
• Customer support: To enable our 24/7 live chat and email support team to assist you effectively.
• Communications: To send important platform updates, promotional offers (with your consent), and security alerts.
• Service improvement: To analyse user experience and improve the platform.
• Legal compliance: To comply with applicable laws and regulations.

You can opt out of promotional communications at any time by contacting us. However, opting out of essential service-related communications (such as transaction confirmations or security alerts) is not possible, as these are necessary to protect your account.

33bd has put in place advanced technical and organisational measures to ensure the security of your personal information. Our security infrastructure is continuously monitored and updated.

Data security methods

• SSL encryption: All data transmitted between you and our servers is secured through SSL (Secure Sockets Layer) encryption.
• Encrypted storage: Your sensitive information is stored in encrypted form.
• Access controls: Only authorised personnel can access your information on a need-to-know basis.
• Firewall and intrusion detection: Our systems detect and prevent unauthorised access attempts.
• Regular security audits: The security of our systems is regularly tested by external specialists.

Data retention period

We retain your personal information for as long as the purpose for which it was collected remains valid and as required to meet legal obligations. Even after your account is closed, some information may be retained for a specified period due to legal requirements.

33bd does not sell your personal information to third parties. However, in certain circumstances it may be necessary to share limited information with our service provider partners.

We may share information in the following cases:

• Payment processors: Necessary information for processing transactions with payment gateways such as bKash, Nagad, Rocket, and Upay. This information is used solely to complete transactions.
• Identity verification services: With trusted third-party verification services for age verification and fraud prevention.
• Technology and infrastructure providers: With technology companies that assist in operating our platform, who provide services under strict confidentiality agreements.
• Legal authorities: Where disclosure is required by law, court order, or regulatory body demand.
• Business transfers: In the event of a merger, acquisition, or asset sale, provided the new owner must comply with this privacy policy.

All of our third-party providers are contractually bound to use your information in accordance with 33bd's instructions and this Policy.

Cookies and similar technologies are used on the 33bd website to improve your browsing experience and to help us enhance the quality of our services.

Types of cookies

• Essential cookies: Indispensable for maintaining your login session and the basic functionality of the platform. Without these cookies, the service will not work properly.
• Functional cookies: To remember your preferences and settings, such as your preferred language or interface settings.
• Analytics cookies: To understand how many users visit which pages and to improve the quality of the service.
• Security cookies: To detect fraudulent activity and protect accounts.

You can block cookies by changing your browser settings, but this may limit some functionality of the platform.

As a user of 33bd, you have the following rights over your own personal information:

• Right of access: You can request to know what information we hold about you.
• Right to rectification: You can ask for any inaccuracies in your information to be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though we may be required to retain some information due to legal obligations.
• Right to restrict processing: You can request that the use of your information be limited for specific purposes.
• Data portability: You can request to receive your information in a common format.
• Right to object: You can object to the use of your information for marketing purposes.
• Withdrawal of consent: You can withdraw consent for any processing of your information based on consent at any time.

If you wish to exercise any of your rights, please contact our support team. We will respond to your request within a reasonable time.

33bd's services are intended solely for adults. Only individuals aged 21 or older may create an account and use our platform.

We do not intentionally collect any personal information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. If a parent or guardian suspects that their minor child is using our platform, please contact us.

Our platform sometimes uses third-party services such as game software providers like Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi. These providers have their own privacy policies and we are not responsible for their practices.

This privacy policy of 33bd applies only to our own platform. We recommend reading the privacy policy of any third-party service before using it.

33bd reserves the right to update this privacy policy at any time. For any significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A notification will be displayed when you access the platform.
• The amendment date will be noted at the top of this page.

Continued use of the platform after a revised policy has been published will be considered your acceptance of the new policy. If you do not agree to the revised policy, you may request that your account be closed.